Contacto

Contact Highland Kings

Need help with a personalised order, delivery, or a product question?
Send us a message using the contact form below and we’ll get back to you as quickly as possible.

Email: support@highlandkings.co.uk
Typical response time: 1–2 business days

To help us solve it fast, please include:

• Order number (if you have one)

• Product name (for example: Scotland Heritage Shield Mug)

• Your personalisation exactly as you want it printed

• Photos if the item arrived damaged or incorrect (item + packaging)

Personalisation note

Please double-check spelling, spacing, and capital letters before placing your order.
If you need a correction after ordering, contact us as soon as possible with your order number and the corrected name.

We reserve the right to refuse personalisation text that is hateful, threatening, or offensive.

Common questions

Where is my order?
If you have tracking, include it in your message. For delivery estimates, please see our Shipping policy page.

Can I change the name after ordering?
If production hasn’t started, we can often help. Send your order number and the corrected name immediately.

My item arrived damaged or incorrect
Send clear photos of the item and packaging, plus your order number, and we’ll put it right.